We provide two modes of support, free support and paid support.
Free support
If you are unable to achieve a requirement with wffweb, we will provide free solution for how to get it done. For that, you have to create a ticket with help wanted label. And we will also publish the solution provided in our website for others reference.
Sending an email to ticket@webfirmframework.com will automatically be placed as a ticket after review. The email subject is expected to be the ticket subject and body is expected to be ticket body.
Domain specific free support is unavailable for new customers
If your project is hosted in a domain say domain1.com and you want
some technical help for that specific project requirements, we can
provide you free private support if you place a link Powered by wffweb pointing
to webfirmfamework.com website.
Paid support is unavailable for new customers
Paid support
If you have specific requirements to get it done but you don't want to code it yourself then you can request for a paid support to tech-support@webfirmframework.com our developers can code it for you. If you want to get support for integrating wffweb to your existing project, you can request for paid support. There are two categories of paid support, Pay per requirement and pay per developer.
Pay per requirement
You have to pay only for your requirements. The charges depend upon the requirements. Once we receive your requirement we will analyze and estimate the cost and let you inform. We will work on it only after your approval.
Pay per developer
You will be provided a dedicated developer to get your work done. There are few categories of developer, 40 hours/week developer, 32 hours/week developer and 24 hours/week developer. The developer will be available to work in your time zone. The payment is made on monthly basis.
Dedicated Support
You will be provided a dedicated Team of wffweb Experts to get your work done with 24/7/365 support. You can assign task to the Team at any time it will be handled by at least one of the engineers in the team. The team size will contain a minimum of 4 members. However, you can request for specific team size but not less than 4 members. The payment is made on monthly basis. The monthly payment is calculated depending on the cost of wffweb Experts you have chosen in the team. The minimum amount of $4000 will be applicable even if you don't assign any task to the Team. The monthly payment may vary depending up on the workload of the Team but not more than the cost of total wffweb experts in the team. So the monthly payment will be a value from $4000 to the maximum of the cost of total wffweb experts. If your project is under this dedicated support, you are allowed to place a Secured by wffweb link in your website after our thorough review of your wffweb application code for UI. The review process usually takes one to two weeks for a medium type project but it may vary. The review process will be repeated every month once you place the link in your app website. Secured by wffweb ensures that the UI to server communication is highly secured by wffweb.
You can also request for a review for your project with a fixed rate without taking a dedicated support. The cost depends on your project size and complexity. The validity for placing Secured by wffweb link in your app site is 6 months. After six months you have to retake the review process if you plan to continue placing Secured by wffweb link in your app site. In case if your app is failed in the review process, we will suggest you needful modification to be done to get the review passed. Once the modifications are verified you will be allowed to place the link in your app site.
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